If we are out of stock of an item please contact us to enquire about upcoming shipments or to place an order. Rugs may be custom ordered to size and are available in various colour combinations, not all of which are represented. Please contact us to enquire as to options.
Herringbone will assist you in the selection of a rug for your home or business. A member of our team will visit you to assess the space and offer advice and suggestions on rug choices.
handmade rugs
Please note our rugs are all handmade and made with natural fibres. Often using natural dyes.
One can expect imperfections in the weave and colouring of yarns. One can expect imperfections in the construction of rug as well so don’t expect 100% straight lines with these handmade beauties. None of this compromise the quality of the rug, in fact being perfectly imperfect is what makes our rugs so special.
Our coloured yarns are stabilised as well as treated with a UV protective additive. We nevertheless advise that rugs are rotated at least twice per year so the rug’s overall exposure to the sun is even.
New rugs may shed some fluff. This is normal and is not a sign that your rug is falling apart! It is best to vacuum a new rug often at first – the fluffing will lessen and eventually cease.
You may notice a subtle stripe effect in your hand-knotted rug. This is called abrash and arises because hand prepared yarn is not completely uniform in colour and thickness and thus, when dyed, does not take the colour evenly. Abrash imparts hand-knotted rugs with life and character and is considered a desirable feature of such rugs. Rugs made without abrash appear flat and look machine made.
No dyes are completely impervious to fading in sunlight. Over time, any material left in strong sunlight will fade. Traditionally, the best way to mitigate this effect is to turn a rug from time to time so that at least any fade is even.
A handmade rug offers excellent durability and if cared for should last a lifetime. To treat everyday stains and spillages refer to our instructions below. Accidents do happen and if you experience more severe damage than a small spill please contact us at our showroom for further advice.
We highly recommend that natural fiber rugs be treated with a Nanotech coating or similar to seal and protect it from moisture and stains. This would also lengthen the time between cleaning.
Ask our sales staff for this professional service. Click here
Vacuum (dust) your rugs gently at least once a week to lift the fine dust layer that settles on it. This is especially important for wool rugs with a looser construction. It is preferable to vacuum with the direction of the pile to avoid fibers breaking. You can also vacuum the back of your rug every other month.
Do not dry clean your rug. Avoid steam cleaning unless you are able to dry the rug quickly and thoroughly. Do not steam clean artificial fiber rugs, in fact do not over wash these rugs as it may fade the color or change the texture.
Liquid spills (general) Simply blot area well using an absorbent towel. Do not rub or scrub the rug. Once dry, you can gently tuft the area with a soft brush.
Red wine type spills For natural fiber rugs (wool, jute, hemp), blot out the liquid first. Place a bowl under the affected area and pour over white vinegar or soda water. This will remove the stain. Blot again and repeat if necessary.
DO NOT use salt as it tends to discolor the dyes in your rug.
DO NOT use water directly onto the spilled area.For viscose / silk rugs, try not to wet your rug excessively. Viscose is extremely absorbent so treat spillages immediately with a soft clean cloth or sponge and dry straight away to avoid discoloration. If the process leaves a watermark, a solution of one part white vinegar and 3 parts water may be applied to treat discoloration.
Oil spills For oil or other serious stains contact professional rug cleaners.
Vacuum or sweep your wool rug often to release dirt and shed fibers. If possible turn the rug over and vacuum the reverse as well. Natural rugs will shed mostly for the first few months. This is due to the nature of the wool weaving and shedding should diminish after a while.
Sponge your rug with a gentle cool Woollite and water solution applying gentle pressure.
Rinse by using the same method with clean water.
Remove excess water by blotting with a dry towel or cloth.
Dry your rug thoroughly.
Apply the same method to spot clean spills or stains if needed. Treat the stained area as soon as possible. Lift excess dirt before applying your water treatment.
If in doubt, use professional carpet cleaners.
Vacuum your jute rug at least twice per week to release dirt and shed fibers.
Jute can become mildewed or moldy if you live in a humid climate.
Use water and a clean cloth on blemishes and spills. Vinegar is also a good and safe option to use on Jute rugs.
Blot with a clean towel or cloth to remove excess water.
Alternatively sprinkle baking soda onto your rug and brush it with a hand brush. Shake off the remaining powder and vacuum.
If in doubt, use professional carpet cleaners.
Regular vacuum cleaning is recommended to prevent dirt getting trapped in your rug.
Hemp fibers are super absorbent and wet cleaning is not ideal as the fibers may shrink or leave marks.
Remove spills by blotting, pressing firmly with a clean white paper or cloth. Work from the outside inward to prevent spreading.
For solid spills or stains you can use a cloth dampened with soda water (neutralizing). Use a hairdryer to remove excess moisture.
You can also make use of a mild dry carpet cleaning powder. Often baking soda is a good choice.
If in doubt, use professional carpet cleaners.
These rugs should be vacuumed regularly with strong suction to lift dirt.
Viscose and Tencel rugs should ideally be protected from moisture. In case of a liquid spill, act quickly and absorb the liquid with kitchen towel or absorbent cloth. Do not rub the area.
For stains, a slightly moistened cloth can be used. Make sure to dry the area as well with a dry blotting microfiber cloth or hair dryer.
Tencel rugs are mite and bacteria resistant. Viscose and Tencel rugs are generally a good choice for allergy sufferers.
Polypropylene rugs are resistant to wear and do not absorb moisture thus ideal for outdoor rugs.
These fibers also retain color so rugs can be washed or hosed down with water and a mild/natural detergent.
